HomeUncategorizedConsumer surveys show a growing distrust of AI and firms that use it By Cointelegraph

Consumer surveys show a growing distrust of AI and firms that use it By Cointelegraph

August 29, 2023

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Consumers are developing a widening “trust gap” with companies using artificial intelligence, with many airing concerns about the potential unethical use of the technology, according to a new Salesforce (NYSE:) survey.

On Aug. 28, the customer relationship software firm released survey results from over 14,000 consumers and firms in 25 countries that suggested nearly three-quarters of customers are concerned about the unethical use of AI.

More problems than it solves

Roy Morgan’s survey was conducted alongside the newly formed lobby group Campaign for AI Safety. Source: Roy Morgan
Men, those under 30 and those with a postgraduate education were the most likely to have ever used ChatGPT. Source: Pew Research